Return and Refund Policy

Thanks for shopping at www.ekade.lk
The products sold by www.ekade.lk are manufactured by Sri Lankan rural entrepreneurs especially women artisans by uplifting local art, craft, tradition and cultures to meet the economic challenges they come across in livelihood and; not covered by a return policy.
Any Discrepancy/complain should be reported to www ekade.lk within 12 hrs. from the date and time, you received the goods preferably with reasonable evidence.

One of our representatives will be contacting you in any reporting related to issues you come across with products.

• Send us a message at ekade.lk accurately describing the problem you have encountered and provide evidence (eg: photo evidence, etc.) to support your issue.
• Include the following mandatory details on the email: order number, item name/model, billing & shipping address, phone number, email address, and your full name.

  • Or call it’s still not delivered to you, within 2 weeks (14 days) of the purchase.
  • Since majority of products are unique, specific and crafted by Sri Lankan rural entrepreneurs, ekade.lk team will be contacting you if any extra time needed for the delivery process.