The products sold by www.ekade.lk not covered by a return policy due to the fact
that the featured products are manufactured by Sri Lankan rural entrepreneurs
especially women artisans to meet the economic challenges they come across in
livelihood while uplifting and maintaining local art, craft, tradition and culture. and;.
Any Discrepancy/complain should be reported to www ekade.lk within 12 hrs. from
the date and time, you received the goods with reasonable evidence.
One of our representatives will contact you if any reporting made for a product
Send us a message at ekade.lk accurately describing the problem you have
encountered and provide evidence (eg: photo evidence, etc.) to support your
Include the following mandatory details on the email: order number, item
name/model, billing & shipping address, phone number, email address, and
your full name.
Or call it’s still not delivered to you, within 2 weeks (14 days) of the
Since majority of products are unique, specific and crafted by Sri Lankan
rural entrepreneurs, ekade.lk team will be contacting you if any extra time
needed for the delivery process.