Shipping and Delivery

Products must be thoroughly inspected before accepting. If the product is damaged or any parts are missing, you must immediately inform the delivery person and not accept the product. If you accept we consider that the product was in good condition and returns/ refund related requests will not be accepted by ekade.lk or the merchant/supplier. Delivery time is generally 3 business days within Colombo, however, times could vary depending on the distance and the product and ekade.lk cannot be held liable for any delays due to information supplied by you. In the event where unexpected catastrophes erupt, we will inform you by email and/or phone call, so that you will be updated on the situation. Further, ekade.lk cannot be held liable for any delays by the courier companies.

Please ensure to check your ordered product/s for any physical damages before accepting the delivery. Please do not accept delivery if there are any serious damages that will not be able to rectify.

ekade.lk Trades will not be liable for goods which are damaged in transit if the Proof of Delivery (POD) is signed and the goods are accepted.

ekade.lk Trades will not bear responsibility for the condition of the products which are not collected within 2 weeks, and ekade.lk Trades reserves the right to dispose of the product/s if not collected within one month.

Cash on Delivery (COD)
Customers can pay for the orders once it arrives at your door-step via cash payment for orders up-to Rs.10,000 only.

An ekade.lk team member will contact you to confirm the Order. You cannot cancel the order or refuse to pay when the product/s are delivered to you after your confirmation. Please note COD orders will not be delivered during weekends.

Currently, Cash on Delivery is only available within Colombo 1-15 & suburbs only.

Since the majority of products are unique, specific and crafted by Sri Lankan rural entrepreneurs, ekade.lk team will be contacting you if any extra time needed for the delivery process.

Undeliverable Packages
Occasionally packages are returned to us as undeliverable. When the courier service returns an undeliverable package to us, we will contact you via email or telephone.

 

Why are packages occasionally undeliverable?

Incorrect Address
Packages are normally only undeliverable when the address is incorrect- please check your shipping address carefully when placing your order. Should this occur, a redelivery fee will apply. We will try our best to contact you and double check all orders before processing the order once payment is completed online.

Refused by Recipient
If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error. In addition, it is recommended that you inform ekade.lk as well, so that the delivery agent will know that the recipient is not the person who placed the order. This is necessary for security and fraud reasons. Again, should this occur, a redelivery fee will apply.